Terms and Conditions
1.Detailed description of goods and/or services
CityHope Disaster Relief is a non-profit sector that provides humanitarian aid and relief.
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by email.
3.Return and Refunds policy
The provision of goods and services by CityHope Trust is subject to availability. In cases of unavailability, CityHope Trust will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.
CityHope Trust shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
5.Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the CityHope Trust bank account, the details of which will be provided on request.
6.Card acquiring and security
Card transactions will be acquired for CityHope Trust via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to http://www.paygate.co.za to view their security certificate and security policy.
7.Customer details separate from card details
Customer details will be stored by CityHope Trust separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
8.Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
CityHope Trust takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10.Country of domicile
This website is governed by the laws of South Africa and CityHope Trust chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
CityHope Trust may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by CityHope Trust (sole trader/private company/close corporation) based in South Africa trading as a Non-Profit and with registration number IT/1851/2006/pmb.
13.CityHope contact details
Company Physical Address: 1 Greenmeadow Lane, Hillcrest, KZN 3610